IT Systems Support Engineer – Tier 3
edgefi
Full-time
On-site
Vancouver, Washington, United States
$90 - $120 USD yearly
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About Us:<\/b>
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At edgefi, we deliver exceptional managed IT and cybersecurity services to
businesses. We are looking for a versatile and skilled IT professional with
deep technical expertise and a problem -solving mindset to join our growing
team.
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Position Overview:<\/b>
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The Tier 3 IT Systems Specialist role represents a
senior -level expert or team lead who is deeply knowledgeable and highly
effective in their domain. They are responsible for complex problem -solving,
mentoring junior team members, shaping strategy, and guiding critical
initiatives. They also champion a culture of continuous learning—staying
current with emerging trends and technologies to drive innovation. In addition,
T3 professionals work closely with customers and stakeholders to present ideas,
refine requirements, and ensure successful project completion from inception to
deployment.
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Key
Responsibilities:<\/b>
<\/b> - Provide expert support and administration for Microsoft 365 (SharePoint, Teams, Exchange, etc.) and Entra ID (Azure Active Directory).
- Administer and troubleshoot Microsoft Server OS environments, with a focus on Active Directory (GPOs, LDAP, DNS, etc.).
- Respond to and resolve complex IT issues escalated from Tier 1 and 2 teams.
- Collaborate with clients to implement new technologies, ensuring alignment with their goals.
- Participate in security audits, patch management, and best -practice enforcement<\/span><\/a><\/span>
- Identify operational bottlenecks, inefficiencies, or potential areas for automation.<\/span>
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Requirements<\/h3>
<\/b> - Provide expert support and administration for Microsoft 365 (SharePoint, Teams, Exchange, etc.) and Entra ID (Azure Active Directory).
- Administer and troubleshoot Microsoft Server OS environments, with a focus on Active Directory (GPOs, LDAP, DNS, etc.).
- Respond to and resolve complex IT issues escalated from Tier 1 and 2 teams.
- Collaborate with clients to implement new technologies, ensuring alignment with their goals.
- Participate in security audits, patch management, and best -practice enforcement<\/span><\/a><\/span>
- Identify operational bottlenecks, inefficiencies, or potential areas for automation.<\/span>
<\/div>
<\/div><\/span>
Requirements<\/h3>Qualifications:<\/b>
<\/b> - Proven experience in an MSP or similar client -facing IT environment<\/span><\/a><\/span><\/div> - Experience with RMM tools, automated backup, and restore tools.
- Proficiency in Microsoft 365 and Entra ID management.
- Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, etc.).
- Expertise in Microsoft Server OS, including Active Directory configuration
and troubleshooting.
- Demonstrated ability to diagnose and resolve complex technical problems.
- Strong interpersonal and communication skills for effective client
interaction.
- Ability to clearly articulate complex technical details to diverse
audiences—from non -technical leaders to specialized SMEs<\/span><\/div> - Knowledge of scripting and automation (PowerShell, Python, Bash).
- Experience with IT service management (ITSM) tools and frameworks (e.g.,
ITIL).<\/span>
- 5+ years experience<\/span><\/a><\/span><\/div> - Local (Vancouver, WA)
Certifications Required:<\/b><\/span><\/div> - Network +
<\/div> - Security +
<\/div> - 1 Microsoft 365 Certification
<\/div>
<\/div>Certifications Preferred:<\/b><\/span>
<\/div> - Server +<\/span>
<\/div> - AWS<\/span>
<\/div> - Azure Administrator Associate is a bonus <\/span>
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Benefits<\/h3>
<\/p>
What We Offer:<\/b>
<\/b><\/div> - Competitive salary and benefits package.
<\/div> - Opportunities for growth, professional development and certification.
<\/div> - $5000 budget per employee for training and development per year.
<\/div> - Collaborative and inclusive team environment.
<\/div> - 100% health
care coverage paid by edgefi for employees.
<\/div> - 401K Matching, up to 4%
<\/div> - Performance -based
incentives
<\/div> - Opportunities
to take courses to advance certifications, paid for by Edge.
<\/div> - Fun working
environment and supportive culture.
<\/div> - Coffee and
snacks provided in the office
<\/div> - 2 weeks paid
vacation + paid holidays + paid sick time, increased by number of years worked
<\/div> - Performance -based
bonuses
<\/div> - In -person position
<\/div>
<\/p>
<\/p>
Pay scale:<\/b> $90k - $120k DOE
<\/div>
<\/div> How to Apply:<\/b>
<\/b><\/div> Submit your resume and a brief cover letter explaining why you are the ideal
candidate for this role.
<\/div> *Local candidates only need apply*
<\/div><\/p>
<\/div><\/span>
<\/b> - Proven experience in an MSP or similar client -facing IT environment<\/span><\/a><\/span><\/div>
- Experience with RMM tools, automated backup, and restore tools.
- Proficiency in Microsoft 365 and Entra ID management.
- Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, etc.).
- Expertise in Microsoft Server OS, including Active Directory configuration and troubleshooting.
- Demonstrated ability to diagnose and resolve complex technical problems.
- Strong interpersonal and communication skills for effective client interaction.
- Ability to clearly articulate complex technical details to diverse audiences—from non -technical leaders to specialized SMEs<\/span><\/div>
- Proficiency in Microsoft 365 and Entra ID management.
- Strong understanding of networking fundamentals (TCP/IP, VLANs, VPNs, etc.).
- Expertise in Microsoft Server OS, including Active Directory configuration and troubleshooting.
- Demonstrated ability to diagnose and resolve complex technical problems.
- Strong interpersonal and communication skills for effective client interaction.
- Ability to clearly articulate complex technical details to diverse audiences—from non -technical leaders to specialized SMEs<\/span><\/div>
- Knowledge of scripting and automation (PowerShell, Python, Bash).
- Experience with IT service management (ITSM) tools and frameworks (e.g., ITIL).<\/span>
- 5+ years experience<\/span><\/a><\/span><\/div>
- Experience with IT service management (ITSM) tools and frameworks (e.g., ITIL).<\/span>
- 5+ years experience<\/span><\/a><\/span><\/div>
- Local (Vancouver, WA)
Certifications Required:<\/b><\/span><\/div>
Certifications Required:<\/b><\/span><\/div>
- Network +
<\/div>
<\/div>
- Security +
<\/div>
<\/div>
- 1 Microsoft 365 Certification
<\/div>
<\/div>
<\/div>
<\/div>
Certifications Preferred:<\/b><\/span>
<\/div>
<\/div>
- Server +<\/span>
<\/div>
<\/div>
- AWS<\/span>
<\/div>
<\/div>
- Azure Administrator Associate is a bonus <\/span>
<\/div>
<\/div><\/span>
<\/div>
<\/div><\/span>
Benefits<\/h3>
<\/p>
What We Offer:<\/b>
<\/b><\/div>
<\/b><\/div>
- Competitive salary and benefits package.
<\/div>
<\/div>
- Opportunities for growth, professional development and certification.
<\/div>
<\/div>
- $5000 budget per employee for training and development per year.
<\/div>
<\/div>
- Collaborative and inclusive team environment.
<\/div>
<\/div>
- 100% health
care coverage paid by edgefi for employees.
<\/div>
<\/div>
- 401K Matching, up to 4%
<\/div>
<\/div>
- Performance -based
incentives
<\/div>
<\/div>
- Opportunities
to take courses to advance certifications, paid for by Edge.
<\/div>
<\/div>
- Fun working
environment and supportive culture.
<\/div>
<\/div>
- Coffee and
snacks provided in the office
<\/div>
<\/div>
- 2 weeks paid
vacation + paid holidays + paid sick time, increased by number of years worked
<\/div>
<\/div>
- Performance -based
bonuses
<\/div>
<\/div>
- In -person position
<\/div>
<\/div>
<\/p>
<\/p>
Pay scale:<\/b> $90k - $120k DOE
<\/div>
<\/div>
<\/div>
<\/div>
How to Apply:<\/b>
<\/b><\/div>
<\/b><\/div>
Submit your resume and a brief cover letter explaining why you are the ideal
candidate for this role.
<\/div>
<\/div>
*Local candidates only need apply*
<\/div>
<\/div><\/span>
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