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On-Site IT Support Engineer (Sandton)

SoReal
1 day ago
Full-time
On-site
Highveld, South Africa
R25,000 - R25,000 ZAR monthly

Introduction

 

SoReal Solutions is looking for an experienced, dependable IT Support Engineer to manage day-to-day IT operations at one of our client sites in Sandton, Johannesburg.

This is a permanent, full-time, on-site position for someone who enjoys solving problems, working independently and taking ownership of an IT environment.

You will be the primary on-site IT resource, backed by the experienced SoReal Solutions technical team for guidance, escalations and additional support.

Duties & Responsibilities

  • Manage day-to-day IT operations and provide professional, responsive support to end users.

  • Administer Microsoft Active Directory, Group Policy, user accounts and access permissions.

  • Support and maintain Windows Server and Hyper-V virtual environments.

  • Monitor and manage backups, troubleshoot failures and verify successful restores.

  • Administer Microsoft 365, including Exchange Online, Outlook, Teams and user management.

  • Troubleshoot desktop, laptop, printer, software and connectivity issues.

  • Diagnose and resolve network, Wi-Fi, DNS, DHCP and general infrastructure problems.

  • Perform routine maintenance, patching and preventative system checks.

  • Work with the SoReal technical team on escalations, upgrades and infrastructure improvements.

  • Maintain accurate technical documentation and keep support requests updated.

Desired Experience & Qualification

 

  • A minimum of five years’ practical IT support experience, primarily in Microsoft environments.

  • Solid working knowledge of Active Directory, Group Policy and Windows Server.

  • Hands-on experience supporting Hyper-V virtual environments.

  • Experience managing backup solutions, troubleshooting failures and performing restores.

  • Good Microsoft 365 administration skills.

  • Strong Windows desktop support and practical troubleshooting skills.

  • A sound understanding of networking fundamentals, including DNS, DHCP, TCP/IP and Wi-Fi.

  • The ability to work independently, prioritise tasks and make sensible technical decisions.

  • Strong communication and interpersonal skills, with a friendly, patient and approachable manner.

  • Professional personal presentation and confidence when dealing with client staff.

  • A proactive, organised and dependable approach, with a willingness to take ownership of problems through to resolution.

Relevant Microsoft certifications are preferred. CompTIA or networking certifications will be an advantage.

We place equal importance on proven troubleshooting experience, professional presentation and the ability to build positive working relationships. Candidates with strong practical ability and the right attitude are encouraged to apply, even if they do not hold all the preferred certifications.

Package & Remuneration

 

  • R25 000–R29 000 per month, depending on experience and technical ability.

  • Permanent, full-time employment.

  • Based on site at a client in Sandton, Johannesburg.

  • Support from an established IT services company and an experienced technical team.

  • Exposure to a broad range of Microsoft technologies and IT infrastructure.

  • The opportunity to take responsibility for a client’s IT environment.

Interested?